FAQ for Google Authenticator 2FA For PlayPark
[System Update] Google Authenticator 2FA
From MapleStorySEA v211 Mochi Paradise update, the @Key system will be replaced with Google Authenticator for 2-Factor Authentication.
You are HIGHLY ENCOURAGED to set-up the Google Authenticator protection via MSPassport website portal after the Patch Maintenance on 26th January 2022.
Please note the following information below for Existing / Non-existing @Key Users.
[For Existing @Key Users]
- You NEED to set-up your Google Authenticator after the v211 update in order to access your MapleStorySEA account in-game.
- If you do not set-up your Google Authenticator via MSPassport, you’ll not be able to access the game as the OTP system will be prompted when you attempt to login into the game. This means, that all MapleIDs that used to be tagged to the @Key, will still need an OTP PIN to login.
[For Non @Key Users]
- You can still access your MapleStorySEA account in-game after the v211 update even without setting up Google Authenticator.
However, you’ll still need to set-up your Google Authenticator the next time you login to your MapleStorySEA Passport account.
Click the below links to download Google Authenticator on your Mobile Device, available on Apple and Google Play stores respectively.
Setting up Google Authenticator 2FA Protection
- Step 1:
Login to your MapleStorySEA Passport after the update on 26th January 2022.
- Step 2:
After having successfully logged in, you will be brought to this screen. Please note that it will be mandatory to have ALL Passport Accounts authenticated with 2-Factor Authentication.Please click the Secure My Account button to proceed.![]()
- Step 3:
You’ll be prompted to set-up your 2-Factor Authentication through Google Authenticator. Please follow the on-screen instructions on MapleStorySEA Passport to complete the Authentication set-up process.
To scan the QR Code, you can press the + button on the Google Authenticator App > Scan a QR Code.
* A gentle reminder to NOT share the QR Code or Key Code with anyone else. - Step 4:
That’s it! You have now successfully secured your MapleStorySEA Passport account!
Please remember to keep a copy of your MapleStorySEA Passport Backup Code.
Image 1: MapleStorySEA Passport Google Authenticator Prompt (website)
Image 2: MapleStorySEA Google Authenticator Prompt (in-game)
De-activating Google Authenticator Protection
In the event you lost access to your Authenticator device (E.g. Phone damaged/lost), please proceed to the following steps.
- Step 1:
Login to your MapleStorySEA Passport Account normally.
- Step 2:
When prompted for your Google Authenticator OTP, click on the “Lost access to 2FA Authenticator App or Phone”.
- Step 3:
You’ll be prompted for your Backup Code to de-activate the Google Authenticator OTP.
In the event you lost your Backup Code, please proceed to iBox / Live Chat for further assistance.
- Step 4:
Upon successfully verifying your OTP Backup Code, your account Google Authenticator 2FA will be de-activated.
Important:
➢ Removal/Migration of the current @Key system from Passport does not remove the OTP prompt for the MapleIDs in game. You will need to setup the Google Authenticator 2FA to regain access to your MapleStorySEA game accounts.
➢ Passport accounts which are not tagged with the Google Authenticator 2FA, will be prompted to set up the 2FA protection during every login attempt. You will not be able to perform any actions on the Passport website if Google Authenticator 2FA protection has not been activated on your account.
➢ Following a Google Authenticator 2FA deactivation from your Passport account, the OTP protection will also be removed from your MapleStorySEA game accounts.
FAQs
Q: What is Two-Factor Authentication (2FA)?
A: Authentication factors are categories of credentials that are used to verify that a person is who they are declared to be. A Two-Factor Authentication method means that 2 levels of credentials are used to verify the account ownership and to allow access to the account, namely a LoginID and Password, and a randomized One-Time Password (OTP) generated using the user’s mobile device.
Q: What are the benefits of using the Google Authenticator?
A: Regular passwords have a risk of being cracked or otherwise stolen, but a 2FA OTP Passcode is almost impossible to be stolen or hacked to gain access to the account in question, unless the hacker also has access to the user’s physical device that is registered as the 2FA device. All Passcodes are changed every 30 seconds for maximum security.
Q: My @Key has not expired. Will I still be able to use my @Key device?
A: If your @Key device is currently tagged to a PlayID account for other PlayPark games, you will still need the @Key to login into your PlayID account, but you will only be able to use the Google Authenticator 2FA method for Passport and MapleStorySEA.
Q: What if I am not an existing @Key user?
A: There will not be any significant difference. You may login to the game as per normal without being prompted to enter an OTP number. However you are encouraged to set-up the Google Authenticator for your account for added security and protection.
Q: Can I put the Authenticator OTP on multi devices?
A: You cannot put the Authenticator OTP across multiple devices. As mentioned from the previous step when setting up Google Authenticator 2FA, you should NOT share your QR Code or Key Code to anyone else.
Q:What if my Google Account got hacked? Will I lose access to my Authenticator?
A: Please note that Google Authenticator is NOT linked to your Google Account, but is linked to your device (E.g. Mobile Phone).
Q: I want to change my Authentication device. How do I export my Google Authenticator 2FA safely?
A: (For iOS) Press the 3 dots on the top right corner > Export Accounts.
(for Android) Press the 3 dots on the top right corner > Transfer Accounts.
Follow the Google Authenticator App instructions to process the exportation process.
Q: I recently bought/renewed my @Key package via PlayMall.
A: We are currently reviewing the possibility of crediting a refund for the remaining validity balance for users that have recently purchased or renewed their @Key subscriptions. Further details will be provided in due course.
Should you face any unforseen issues when setting up the Google Authenticator 2FA, please submit an iBox request here for us to assist you further.
