FAQ for @key on Mobile For PlayPark

On Jan 10, 2019

FAQ for @Key on Mobile for PlayPark

1. Can I buy @Key on Mobile even if I already own a physical @Key?

Yes, if you have multiple game accounts, you can buy as many as you need, just remember that each @Key

can only be tagged to one Asiasoft Passport Account or PlayID. Do note that each @Key on Mobile can only be

tagged to a mobile device at any point of time. You may change you mobile device by clicking on the “Change

Mobile” option on the @Key System and rescanning the the QR code, and then follow the steps on “How to

activate @Key on Mobile” on the User Guide.

2. Which Playpark games are supported by @Key on Mobile?

3. I have recently switched to a new mobile device? What should I do?

There is an option to do so. Click on “Change Mobile” upon logging into the @Key system.

Steps:

a. Launch the app to get a new OTP.

b. Click on “View Code” on your mobile device.

c. Key in your OTP and Security Code.

d. Click “Remove”

Once successfully removed, the @Key on Mobile can be attached to your new mobile device. Follow the

“How to activate the @Key?” guide for more information.

4. My @Key is expiring how can I renew it?

a. Click on “Renew”

b. Click on “Buy” and “Pay” to confirm payment.

c. A message will prompt that the renewal of @Key is successful.

5. How to refill PlayID Wallet?

a. Click on “Refill Wallet”

b. Click on “Top Up”

c. Select Payment Channel

Input the necessary particulars for the payment processing.

For other enquiries, please contact us via iBox or Live Chat!

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