Live Chat

Help

Welcome to the Asiasoft Live Chat Services!

Asiasoft Live Chat Services allow users to use instant messaging to contact our Customer Service team. This service is currently only available in English and can be accessed by clicking on the “Live Chat” button below.

Live Chat Operating Hours

Livechat services are available from 11am – 8pm (GMT+8) from Monday to Sunday including Public Holidays.

How to use:

  1. Click on the Live Chat button
  2. Select @Cash or AP (Asiasoft Passport / PlayPark) category
  3. Fill in your Full Name
  4. Fill in your Email address (PlayID or Asiasoft Passport Registered Email Address)
  5. Type the question you wish to ask
  6. Click on “Start Chat”

Terms & Condition

  • Please use the iBox to send an official report regarding your in game issue so that the game administrators may assist you.
  • CSOs are only able to provide limited assistance for Asiasoft Passport, PlayPark account and @Cash issues.